Return:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
[email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us mail:
[email protected] with photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
EXCHANGE:
We only exchange products if they are defective or damaged. If you need to exchange your product for
the same product please contact us by mail:
[email protected]. We will process the free exchange.
CHANGE OF MIND:
Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.
CANCEL THE ORDER:
We usually ship the orders immediately,
Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.
** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account. Customer satisfaction is very important to us.
Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially
posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
We do not currently offer refunds if your item was a gift.
Customer Support:
